Terms of Service

1. Acceptance & Scope

These Terms of Service ("Terms") govern your use of the website tenzorai.in and the AI automation, chatbot, voice agent, and consulting services (collectively, "Services") provided by Tenzor ("we," "us," or "our"), a company based in Ahmedabad, Gujarat, India.

Our Services are primarily intended for business-to-business (B2B) use. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Artificial Intelligence Disclaimers

Our Services heavily utilize generative Artificial Intelligence (AI) and Large Language Models (LLMs). By using our Services, you acknowledge and agree that:

• Non-Deterministic Nature: AI models generate responses probabilistically. We do not guarantee that the output will be 100% accurate, complete, or error-free. AI "hallucinations" (confident but factually incorrect statements) may occur.
• Human Oversight: You are strictly responsible for reviewing and verifying AI-generated output before relying on it for critical business decisions, legal matters, medical advice, or financial planning.
• Third-Party Models: The Services rely on third-party APIs (such as OpenAI, Anthropic, Gemini, Vapi, and ElevenLabs). We are not liable for downtime, API deprecation, or policy changes enacted by these third-party providers.

3. Acceptable Use Policy (AUP)

You agree NOT to use the Services to:

• Violate any applicable national or international law, including but not limited to the US Telephone Consumer Protection Act (TCPA), UK PECR, or EU GDPR.
• Generate or facilitate the sending of unsolicited communications, spam, or robocalls.
• Reverse engineer, decompile, or attempt to extract the source code or proprietary prompt architecture of our AI agents.
• Process highly sensitive personal data (e.g., protected health information under HIPAA) unless expressly agreed in a separate Business Associate Agreement (BAA).
• Create AI agents intended to deceive users into believing they are speaking with a human without proper disclosure.

4. Intellectual Property

Your Data: You retain all rights, title, and interest in and to the data, documents, and knowledge bases you provide to us to train or configure your custom AI agents.

Tenzor IP: We retain all intellectual property rights in the Services, including our proprietary software, prompt engineering techniques, automation architectures, integration code, and pre-built templates.

5. Indemnification

You agree to defend, indemnify, and hold harmless Tenzor, its founders, contractors, and affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt arising from: (a) your violation of these Terms; (b) your violation of any third-party right, including privacy or intellectual property rights; or (c) any claim that your use of our AI Services caused damage to a third party (e.g., automated advice resulting in financial loss or regulatory fines).

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TENZOR BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES.

OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO TENZOR IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

7. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.

The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

8. Warranty Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, TENZOR EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Payment, Refunds & Cancellations

All fees are quoted in US Dollars (USD) or Indian Rupees (INR) as indicated at the time of purchase and are exclusive of applicable taxes (including GST and VAT).

• Custom Projects: Payment milestones will be agreed upon in writing before project commencement. Once a milestone deliverable has been accepted (or is deemed accepted after a 7-day review period), the corresponding payment is non-refundable.
• Subscription Services: Monthly recurring fees are billed in advance. You may cancel your subscription at any time; cancellation will take effect at the end of the current billing cycle. No pro-rata refunds are provided for partial months.
• Cooling-Off Period: If you are a consumer in the EU/UK, you may have a statutory right to withdraw from a contract within 14 days of purchase. However, this right does not apply to digital services that have begun with your express consent during the withdrawal period, or to bespoke/custom-built software.

10. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, pandemic, government actions, war, terrorism, cyberattacks, power or internet failures, or the actions of third-party AI providers (including API deprecation, rate limiting, or policy changes by OpenAI, Google, or Anthropic).

11. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this page. Your continued use of the Services after any changes constitutes your acceptance of the new Terms.

13. Contact Information

If you have any questions or require formal notices under these Terms, please contact us at: tenzorai2004@gmail.com.